Returns & Refunds
At ShopOriginalClothes.com, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return eligible items for a refund or exchange, subject to the terms outlined below.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in its original condition with all tags attached.
- Returns must be initiated within 14 days of delivery.
- Proof of purchase (order number) is required.
Non-Returnable Items
The following items cannot be returned:
- Underwear, swimwear, and lingerie (for hygiene reasons).
- Personalized or customized items.
- Items marked as “Final Sale” at the time of purchase.
How to Initiate a Return
- Log in to your account at ShopOriginalClothes.com and navigate to “Order History.”
- Select the item(s) you wish to return and follow the prompts to generate a return label.
- Pack the item(s) securely in the original packaging and attach the return label.
- Drop off the package at your nearest authorized shipping carrier location.
Refund Processing
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5-7 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
To exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
International Returns
For international orders, return shipping costs are the responsibility of the customer. Refunds will be issued minus any original shipping fees and import duties.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We’ll arrange for a replacement or refund at no additional cost to you.
Questions?
For any questions regarding returns or refunds, please visit our Help Center at ShopOriginalClothes.com.